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Privacy Statement

Free delivery on orders over €69.99 or free click & collect

Updated September 2022

Introduction

Zeedoo Limited, trading as pharmacyHUB at the address Unit 1 – 2, Barrack Street, Kilkenny, Ireland, respect your rights to privacy and it seeks comply with our obligations under the Data Protection Act accordingly incorporating the EU General Data Protection Regulation (GDPR). The purpose of this Privacy Statement is to outline how we deal with any personal data you provide to us while visiting this website. By entering the PharmacyHUB website, you are agreeing to the terms of this Privacy Statement. PharmacyHUB is not responsible for the content or for the privacy policies of any external links.

1 .Types of Information Collected

Personal Data: This is data that identifies you or can be used to identify, contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us and agree to PharmacyHUB terms and conditions.

Non-Personal Data: We may gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information.

2. Why we collect the Information

Non-Personal Data: We use the non-personal data gathered from visitors to our website in an aggregate form to improve the customer experience and to get a better understanding of where our visitors come from and to help us better design and organise our website.

Cookies: This website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website. Cookies may be required on the pharmacyHUB website to allow users to access their profiles, order products and services securely and submit data to pharmacyHUB. No personal information is recorded in the cookies, and the cookie is automatically deleted when you log out or close your browser. You can decline our cookies, if your browser permits. You can also delete cookie files from your computer at your discretion.

Personal Data: We will process any Personal Data you provide to us for the following purposes:

  1. To register with our mailing lists, we use the data to send information and promotional literature that is of interest to you;
  2. To contact you if required in connection with any query or message or to respond to any communications you might have sent to pharmacyHUB;
  3. To communicate with you about pharmacyHUB initiatives.
  4. When booking a service with a pharmacyHUB, to contact you regarding the booking in order to request more information or update you on the status of the booking.
  5. When booking a service with a pharmacyHUB, to contact you regarding the booking in order to request more information or update you on the status of the booking.
  6. When purchasing products on the website, to contact you regarding your order to satisfy any concerns the pharmacy may have about the contents of the order, to ensure the products can be delivered to the correct address or to update you on the status of your order.
  7. Disclosure of Information to Third Parties

We may provide non-personal data to third parties, where such information is combined with similar information of other users of our website. If you are purchasing products on the website for home delivery, we will provide your name, delivery address and phone number via a delivery management platform to the courier company who will deliver your order to your nominated address.

4. How we collect the Information

Personal Data

Register for Mailing List

When you register for a mailing list, we add the details that you provide (name, email address) to a mailing list on Mail Chimp for future emails from pharmacyHUB.

Register for our Site

When you register with our website, we create an account for you and record your details (name, billing and delivery address, email address and phone number) in our database.  Any time you make an order or a booking, we can use these details from our database so that you can select them quickly the next time you create an order.

We collect the following:

  • Email
  • First Name/Last Name
  • Address Details
  • Mobile Phone
  • Store details – PharmacyHUB Kilkenny
  • Order History Details

Complete an Order

During the order process you can check out as a guest or register on the site also as a regular user. When checking out as a guest, we collect the following:

  • Email
  • First Name and Last Name
  • Address Details
  • Mobile Phone

When checking out as a guest, or a regular user, we collect the following:

  • Order Details
  • Where you have ordered a restricted product, we record additional information from you regarding your age and possibly pre-existing conditions and medical history in order to inform the pharmacist before supplying the product in question. We are also obliged to retain records in respect of prescriptions services for a time period set out by the PSI.

Complete a Prescription Order

During the prescription order process, you can check out as a regular user. When completing the order, we collect the following:

  • Image of the prescription (an original will be subsequently required to the physical PharmacyHUB store), or
  • Confirmation that the pharmacy already has your prescription on file, or
  • Confirmation that the prescription has already been electronically submitted by your doctor  direct to pharmacyHUB
  • Date of birth
  • Scheme type (e.g. General Medical Scheme, Drugs Payment Scheme
  • Scheme number (membership number of the system)
  • Order Details

Complete a Booking

During the service booking process you can check out as a regular user. When completing the booking as a regular user, we collect the following:

  • Service Booking Details
  • Type of service required
  • PPS number
  • Date of birth
  • Consents may be required
  • For certain services, we record additional information from you regarding your age and possibly pre-existing conditions and medical history in order to inform the pharmacist before supplying the service in question.

During the services booking process we may use a third party site, HasHealth.com, to complete your booking for a vaccination or other service:

  • Service Booking Details
  • First Name
  • Surname
  • Date of birth
  • Address
  • Gender
  • Patient PPS Number
  • Medical / DPS / HAA Card details
  • GP Name
  • GP Contact Number
  • GP Address
  • Medical history information including pre-existing conditions, allergies, medications and previous procedures to inform the pharmacist regarding administration of the vaccination or other certain services before they supply the vaccination or service.

Please visit the HasHealth.com privacy policy at https://www.hashealth.com/privacy-policy/

Make a Payment

When making a payment on the website, all card details and transaction amounts are passed to:

Woo Commerce/Stripe

Our website uses WooCommerce/Stripe for accepting credit and debit card payments. We do not record your card details in our database – these details are passed directly to WooCommerce/Stripe along with the transaction amount.

Contact Forms

Data supplied via Forms are recorded in our database. We reply to all contacts made directly through email.   Examples of forms included in our website include:

  • Contact Us form

Data collected via these forms include:

  • Name
  • Email Address
  • Message info
  • Contact number

Non Personal Data

  1. Security

Your personal data is held on secure Amazon Web Services servers. pharmacyHUB takes all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.

  • Updating, Verifying and Deleting Personal Data

You also have a right to have your personal data corrected, if inaccurate, or, in certain circumstances, erased. Please forward any such requests by email a[email protected].

  1. Right of Access to Your Personal Data

To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please contact us by email [email protected]

  1. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services and/or products you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.   
  • Use of site

We do not sell products or provide services for purchase by members of the public who are under the age of 18.

You are required to be 18 years of age or over in order to use and purchase products on www.pharmacyhub.ie

  1. Governing Law and Jurisdiction

This Privacy Statement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts.

  1. Contact Us

Any questions, comments or queries should be sent to [email protected]